74 Belsize Lane . London . NW3 5BJ

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Terms Of Business

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Our Website Terms of Business

About us

Melanie Craig Solicitor (trading as Craig Solicitors) is a Sole Practitioner Practice.  We are authorised and regulated by the Solicitors Regulation Authority under SRA Number 45641.

We are registered for VAT and our VAT registration number is 388 0197 21.

Disclaimer

This website and other materials posted on our website contain general information based on English law and, whilst we make every effort to ensure that the contents are accurate and up to date, nothing in these pages should be construed as legal advice.  We therefore disclaim all liability and responsibility arising from any reliance placed on such materials by any visitor to our website, or by anyone who may be informed of its contents.  Please contact us for specific legal advice

Accessing our website

Access to our website is permitted on a temporary basis and we reserve the right to withdraw or amend the service we provide on our website without notice.  We will not be liable if for any reason our website is unavailable at any time or for any period.

From time to time, we may restrict access to some parts of our website, or our entire website, to users who have registered with us.

You are responsible for making all arrangements necessary for you to have access to our website.  You are also responsible for ensuring that all persons who access our website through your internet connection are aware of these terms, and that they comply with them.

Social Media

Any social media accounts we have are managed by the marketing team.  Social media does not replace our other contact processes.  This practice does not accept service of any documents via social media.

Links to other websites

These Terms of Business and our Privacy Notice only covers this practice’s website.  We are not responsible for the data policies, procedures, practices or content of any linked or third party websites.  We recommend that you check the privacy and security policies of each website you visit.

Security

We endeavour to take all reasonable steps to protect your personal information but cannot guarantee the security of any data you disclose online.  Please note that email is not a secure medium and should not be used to send confidential or sensitive information.  You accept the inherent security risks of providing information and dealing online over the internet and will not hold us responsible for any breach of security unless this is due to our negligence or wilful default.

Client satisfaction

We hope that you are happy with the service that we provide.  However, occasionally things do go wrong and we aim to resolve issues as quickly as possible.  We have a complaints policy which sets out our complaints procedures, and this is available on request.  Further information on complaints handling can be found in our terms of engagement.  If we are unable to resolve your issue through our complaints procedure, then you may contact the Legal Ombudsman to consider your complaint.  Their contact details are:

P O Box 6806, Wolverhampton, WV1 9WJ.  Telephone: 0300 555 0333.  Email: enquiries@legalombudsman.org.uk.  Website: www.legalombudsman.org.uk

If you are a client and we have made a contract with you by electronic means you may be entitled to use an EU online dispute resolution service to assist with any contractual dispute you may have with us.  This service can be found at http://ec.europa.eu/odr.  Our email address is melanie@craiglaw.co.uk.

If you have any concerns about material which appears on our site, please contact Melanie Craig, Craig Solicitors, 74 Belsize Lane, London, NW3 5BJ.  Telephone 020 7317 8930.  Email melanie@craiglaw.co.uk.

Accessiblity

Please note if you have a disability, please let us know and we will endeavour to make reasonable adjustments to provide you with suitable access to our services.  Where are you unable to access our offices, we can arrange an appointment at an alternative location, or a home visit.  Please contact us for further information.

Governing law

These website terms and all issues regarding our website are governed by English law.

Changes to these Terms of Business

We may update these Terms of Business by posting a new version on this website.  You should check this page occasionally to ensure you are familiar with any changes.

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